You can set your browser not to accept cookies. If you do not know how to do this, contact us, giving details on the type of browser you are using, and we will do our best to help. Please note that if you do set your browser not to accept cookies many of the enchanced features may not work correctly.
The Data Protection Act
Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.
We do not pass on your details to any third party or government department unless you give us permission to do so.
What information do we collect?
We collect two kinds of information from visitors to the Worcestershire Hub Online: feedback (through visitors emailing us) and site usage information, from cookies and log files.
We welcome your feedback.
If you send an email or letter to us, asking for information, we may need to contact other government departments to find that information. If your question is technical, we may need to pass it to our technology suppliers.
We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your message for six months for reference and audit purposes, after which it is deleted.
Site usage information
Cookies are pieces of data that are often created when you visit a website, and which are stored in the cookie directory of your computer. A number of cookies are created when you visit the Worcestershire Hub Online.
Our first cookie sets the local authority name in order to deliver you with partner specific information.
Subsequent cookies are set according to your usage of the postcode councillor search, my hub and the local town selector.
The cookies do not contain any personal information about you, and they cannot be used to identify an individual user.
Log files allow us to record visitors' use of the site. The web teams analyse the log file information from all our visitors. We use this information to make changes to the layout of the website and to the information in it.
Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.
What happens when I link to another site?
We do not pass on any personal information you have given us to any other site.
Access to your information and contacting Worcester City Council